Frequently Asked Questions
- Where can I purchase textbooks?
Textbooks may be purchased on this site or on the Concordia campus, 2221 Campus Drive, Concordia, KS 66901. - How do I pay for my textbooks?
Textbooks may be purchased online using a credit card, financial aid, VA Benefits or a FACTS Payment Plan. Cash and check in addition to credit cards, financial aid, VA Benefits and FACTS are accepted with in store purchases. - What is a FACTS Payment Plan?
A FACTS Payment Plan is set up in iCloud, in which you are able to make monthly payments on books, tuition and fees - What is a VA Benefit?
If you have military benefits that are paying for your textbooks. Examples include: Chapter 31 and Chapter 33. - What if a textbook I need is out of stock?
If a textbook is out of stock, check back in 2-3 business days. However used textbooks will typically be out of stock for the remainder of the semester - How long will it take to receive my books once I place my order?
It takes 1-2 business days to process orders and depending on where the order is being sent another 1-3 business day for shipping. Some orders may take up to 10 days to receive books. - What if I received the wrong textbook?
There are three options available if the wrong book was received. 1) Mail back via media mail through the post office 2) Take the textbook to the Geary County campus front desk and they will send it to the bookstore 3) Bring textbook to the Concordia Campus bookstore and exchange for the correct one. Once the bookstore has received the incorrect book, the correct book will be mailed out. A receipt is necessary to verify that the textbook was purchased from the bookstore. - What if I ordered the wrong textbook?
The wrong textbook will need to be sent back to the bookstore by one of the three options listed in the previous question. A refund will be given back once the textbook is received by the bookstore. We must have a receipt on all returns. The correct book can be obtained by either ordering online through our website or picking it up at the Concordia Campus bookstore - Can I use financial aid to purchase apparel and merchandise?
No. Financial aid can only be used to purchase textbooks, graphing calculators, notebook paper, and writing utensils. - What is your book return policy?
A receipt is required with all returns. 100% refunds are given ten (10) weekdays after the start of classes providing new books have not been marked in or unwrapped. - What is your apparel return policy?
Apparel must be returned to the store within 30 days of the purchase date. (Item can also be mailed back) A receipt is required on all returns and tags must be attached. Refund will be given back the same way it was purchased. Apparel is to be returned in the same condition as it was purchased. - Where can I return my books if I drop a class?
Book returns can be brought back to the Concordia campus bookstore or to the Geary County campus front desk. If returning back to the Geary County campus, a waiver will need to be signed that states Cloud County Community College is not liable if any textbooks are lost while in transition back to the Concordia campus. - Where can I sell my books?
Textbooks may be sold at the Concordia campus bookstore or the Geary County campus front desk area during buyback. - When is buyback?
Buyback is scheduled during finals week of each semester. Dates and times will be posted on our website. - Which textbooks are rentable?
Textbooks that are available to rent will be tagged on the bookstore shelves. If ordering online, it will be displayed with the new and used prices. If a rental price is not listed then it is not rentable. - What is your rental policy?
Textbooks are available to rent until two weeks after classes start. Rental books can be purchased with credit card, financial aid or a FACTS Payment Plan. If the rental books are not returned by their due date, the credit card will then be charged half the cost of a new book plus an additional $10 fee. - How do I get a copy of my receipt?
If you happen to misplace the receipt that was included with your textbook order there are two ways to get another copy. 1) Once orders have been placed a receipt automatically gets send to the email that was registered when ordering on the site. 2) Receipts can be printed out from the account that was used to place the book order on the website. Login to the account on the Account Login page. Click on “Order History” on the left side of the screen. This will show all orders placed under this account. Click on the one you need and print.